As an online accounting firm, we are digital-first, and our overhead costs are low, which means we can pass on these savings to our customers by offering budget-friendly prices. Communication via phone is less effective when answering questions relating to bookkeeping, accounts, and payroll, for the simple reason that the spoken word is harder to remember and easier to misunderstand. As a result of this, at UpKeep Accounting, our primary form of communication style is via email. It helps you keep track of important correspondences and it provides you the space to respond in your own time.